Yokaizen Privacy Policy

Last updated: March 5, 2025

1.Introduction

Yokaizen (hereinafter referred to as "the Company," "we," or "us") is dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and protect information obtained from users of the Yokaizen platform, including our mobile applications and website (collectively, the "Services").

2.Information Collected
2.1 Personal Information

Account Information: We collect your name, email address, age, and other profile information provided during account creation.

Health Information: We collect information regarding your mental and emotional health through questionnaires, interactions with the AI companion, and platform usage.

Device Information: We collect information about your device, including device type, operating system, unique device identifiers, IP address, and mobile network information.

2.2 Usage Data

Interaction Data: Information about how you interact with the Services, such as features used, content viewed, and time spent.

Biometric Data: If you use the Yokaizen Ring, we collect biometric data such as heart rate variability, skin conductance, and other physiological metrics used for emotional state analysis.

Communication Data: Content from interactions with the AI companion and feedback you provide.

3.How We Use Your Information
3.1 Service Delivery
  • Creating and maintaining accounts

  • Providing personalized AI companion experiences

  • Analyzing emotional patterns to deliver appropriate support

  • Improving emotion recognition algorithms and therapeutic content

3.2 Service Improvement
  • Enhancing platform functionality and user experience

  • Developing new content and features based on user needs

  • Troubleshooting technical issues

3.3 Communication
  • Sending service announcements and updates

  • Responding to inquiries and support requests

  • Providing information on new features (with user consent)

4.How We Protect Your Information
4.1 Security Measures
  • Implementing industry-standard encryption for data transmission

  • Storing data on secure servers with strict access controls

  • Regular review and updating of security measures

  • Anonymizing and aggregating sensitive data where possible

4.2 Data Retention
  • Retaining personal information only as long as necessary to provide services

  • Allowing account and associated data deletion requests at any time

  • Anonymized information may be retained for research and improvement purposes

5.Information Sharing
5.1 Limited Sharing

We do not sell your personal information to third parties. Information may be shared in limited circumstances:

Service Providers: Trusted third parties assisting with operations, business execution, or service provision, under confidentiality agreements.

Legal Requirements: For legal compliance, enforcing terms of service, protecting our rights, or responding to emergencies.

Research Partners: Sharing anonymized data with research institutions for advancing mental health science, only with explicit user consent.

5.2 Aggregated or De-identified Data

We may share aggregated or de-identified data that cannot reasonably identify you.

6.Your Rights and Choices
6.1 Access and Control

You have the right to:

  • Access your personal information and download copies

  • Correct inaccurate information

  • Delete your account and personal information

  • Limit or object to certain processing activities

  • Opt out of promotional communications

To exercise these rights, email privacy@yokaizen.com with the subject "Privacy Request."

6.2 Account Deletion

To delete your account:

  • Email support@yokaizen.com with the subject "Account Deletion"

  • Include your account email address, phone number, and name

  • We will confirm deletion via email

Account deletion is permanent, and data cannot be recovered.

  1. Children's Privacy

Our services are not intended for children under 13. For Yokaizen Kids, parental consent is required, and additional protections comply with applicable child privacy laws.

  1. International Data Transfers

If your information is transferred outside of Japan, we ensure compliance with applicable data protection laws and appropriate safeguards for your information.

  1. Changes to This Privacy Policy

This Privacy Policy may be periodically updated. Significant changes will be communicated by posting the updated policy on this page and updating the "Last Updated" date.

  1. Contact Us

For questions regarding this Privacy Policy or our data practices, contact us at:

Email: privacy@yokaizen.com Company Name: Yokaizen LLC Headquarters: 1-29-3 Higashi, Shibuya-ku, Tokyo