Yokaizen Privacy Policy
Last updated: March 5, 2025
1.Introduction
Yokaizen (hereinafter referred to as "the Company," "we," or "us") is dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and protect information obtained from users of the Yokaizen platform, including our mobile applications and website (collectively, the "Services").
2.Information Collected
2.1 Personal Information
Account Information: We collect your name, email address, age, and other profile information provided during account creation.
Health Information: We collect information regarding your mental and emotional health through questionnaires, interactions with the AI companion, and platform usage.
Device Information: We collect information about your device, including device type, operating system, unique device identifiers, IP address, and mobile network information.
2.2 Usage Data
Interaction Data: Information about how you interact with the Services, such as features used, content viewed, and time spent.
Biometric Data: If you use the Yokaizen Ring, we collect biometric data such as heart rate variability, skin conductance, and other physiological metrics used for emotional state analysis.
Communication Data: Content from interactions with the AI companion and feedback you provide.
3.How We Use Your Information
3.1 Service Delivery
Creating and maintaining accounts
Providing personalized AI companion experiences
Analyzing emotional patterns to deliver appropriate support
Improving emotion recognition algorithms and therapeutic content
3.2 Service Improvement
Enhancing platform functionality and user experience
Developing new content and features based on user needs
Troubleshooting technical issues
3.3 Communication
Sending service announcements and updates
Responding to inquiries and support requests
Providing information on new features (with user consent)
4.How We Protect Your Information
4.1 Security Measures
Implementing industry-standard encryption for data transmission
Storing data on secure servers with strict access controls
Regular review and updating of security measures
Anonymizing and aggregating sensitive data where possible
4.2 Data Retention
Retaining personal information only as long as necessary to provide services
Allowing account and associated data deletion requests at any time
Anonymized information may be retained for research and improvement purposes
5.Information Sharing
5.1 Limited Sharing
We do not sell your personal information to third parties. Information may be shared in limited circumstances:
Service Providers: Trusted third parties assisting with operations, business execution, or service provision, under confidentiality agreements.
Legal Requirements: For legal compliance, enforcing terms of service, protecting our rights, or responding to emergencies.
Research Partners: Sharing anonymized data with research institutions for advancing mental health science, only with explicit user consent.
5.2 Aggregated or De-identified Data
We may share aggregated or de-identified data that cannot reasonably identify you.
6.Your Rights and Choices
6.1 Access and Control
You have the right to:
Access your personal information and download copies
Correct inaccurate information
Delete your account and personal information
Limit or object to certain processing activities
Opt out of promotional communications
To exercise these rights, email privacy@yokaizen.com with the subject "Privacy Request."
6.2 Account Deletion
To delete your account:
Email support@yokaizen.com with the subject "Account Deletion"
Include your account email address, phone number, and name
We will confirm deletion via email
Account deletion is permanent, and data cannot be recovered.
Children's Privacy
Our services are not intended for children under 13. For Yokaizen Kids, parental consent is required, and additional protections comply with applicable child privacy laws.
International Data Transfers
If your information is transferred outside of Japan, we ensure compliance with applicable data protection laws and appropriate safeguards for your information.
Changes to This Privacy Policy
This Privacy Policy may be periodically updated. Significant changes will be communicated by posting the updated policy on this page and updating the "Last Updated" date.
Contact Us
For questions regarding this Privacy Policy or our data practices, contact us at:
Email: privacy@yokaizen.com Company Name: Yokaizen LLC Headquarters: 1-29-3 Higashi, Shibuya-ku, Tokyo
